Refund Policy

Refund Request Process for International Students

 

1. Eligibility for Refund

International students may be eligible for a refund under the following conditions:

- FULL REFUND of the tuition fee, less the application fee will be given if immigration Canada does not approve the study permit. 

- TWO-THIRDS of the tuition fee will be refunded if a student withdraws prior to the commencement of the program.

- ONE-HALF of the tuition fees will be refunded if the student withdraws after the commencement of the program but before 30 calendar days have elapsed.

- Medical or compassionate withdrawal (documentation required)

- Status change (e.g., becoming a permanent resident) before the program start date

*Refunds are not guaranteed for mid-program withdrawals unless exceptional circumstances apply.*

 

2. Required Documentation

Students (or their custodians) must submit:

- A completed Refund Request Form
- A letter of explanation (optional but recommended)
- Supporting documents such as:
   - Visa refusal letter
   - Medical documents
   - Proof of departure or program withdrawal

 

3. Submission Process

Students must:

- Download or request the Refund Request Form.

- Complete the form and gather all supporting documents.

- Submit the form and documents to the International Education Office at oisp@ocdsb.ca.

 

4. Review Timeline

- Refund requests are reviewed within 15–20 business days of receiving all required
documentation.

- Students/Parents will be notified of the outcome via email.

- If approved, the refund will be processed and issued within 10 business days after
approval.

 

5. Refund Method

- Refunds are issued using the original method of payment.

 

6. Appeals

If a refund is denied, students may submit a written appeal to the International Programs
Manager, Kevin Orange, within 10 business days of the decision.

 

PLEASE NOTE:

An administration fee of $400 will be deducted from each refund request.

The application fee is non-refundable.

The OCDSB and OCENET shall not be liable for losses or expenses incurred as a result of the Board being unable to provide classes owing to labour disputes or other causes beyond its control.